Scoring
How do I see call scores and feedback in Amotions AI?
Every coached or uploaded call appears in Past Conversations with a score out of 100 based on your organization’s criteria. Open a call for its Meeting Report: summary, scores, analysis, transcript and talk-to-listen time. Managers review their team’s calls in Employee meeting reports, and anyone can upload a recording or transcript for scoring.
Written and reviewed by Pianpian Xu Guthrie, Founder and CEO · Published · Last updated
Your score and report
How is the Amotions AI call score calculated?
Each call gets a score out of 100 built from your organization’s scoring criteria. Each criterion is rated out of its maximum, 5 by default, and the overall score is the points earned divided by the points possible.
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Where do I see my call score and feedback in Amotions AI?
Open Past Conversations to see each call with its score. Open a call for its Meeting Report, with tabs for Summary, Scores, Analysis, Deal intelligence, Transcript, AI suggestions and tracking, and Ask AI.
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Does Amotions AI show talk-to-listen ratio?
Yes, after the call. The Meeting Report shows talk and listen time and pace. Talk ratio is not shown live during the call.
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Upload a call
What files can I upload to Amotions AI for scoring?
Audio recordings (MP3, WAV, OGG, FLAC, M4A or AAC), transcripts (TXT, VTT or SRT), or JSON transcript exports that include speaker and text, up to 25 MB each. Video files are not accepted.
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Does Amotions AI record calls natively?
Yes, for coached calls, when your organization turns audio recording on (it is off by default). Admins choose Always on, User specific or Always off; recordings play back in the call report and download as MP3. You can also upload a call recording or transcript after the call to get a score and feedback.
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Managers and sharing
How do sales managers review their team’s calls in Amotions AI?
Managers open Employee meeting reports from Past Conversations and filter by month and user to see each call’s date, duration, score and status. Org admins see every call in the organization, org managers see their team, and users see their own calls.
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