How to see your call scores and feedback in Amotions AI after a live call

Posted on September 30, 2026

by Amotions, Inc.

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Watch on YouTube: How to see your call scores and feedback in Amotions AI after a live call

Published September 30, 2026Last reviewed September 30, 2026By Amotions, Inc.

Direct answer

Where do I see my call scores in Amotions AI?

Click Post-meeting Insights in the sidebar. Past Conversations lists every call with a score from 0 to 100. Click a call to open its Meeting Report, where the Scores tab rates each of your criteria, the Analysis tab explains what went well and what to change, and Ask AI answers questions about the call.

What is Amotions AI?

Amotions AI is a real-time private AI sales coach that delivers in-call guidance, AI roleplay, and post-call scorecards—trained on the customer’s playbook. It does not join meetings as a bot.

Learn more about how it works →Company facts and identity →

Step 1: Open Post-meeting Insights

After a call ends, click Post-meeting Insights in the sidebar. The page is called Past Conversations.

Each row shows the call title, a Score badge from 0 to 100, the date, where the call came from (Live coach, Zoom, Uploaded, or Transcript only), and a short summary. Green scores are 80 and above, orange are 60 to 79, and red are below 60.

The same page has a Meeting activity leaderboard (most meetings and top scores) and a Meeting success insights button that looks across all your calls.

Step 2: Open the Meeting Report

Click a call to open its Meeting Report. The cards at the top show the overall Score, the call type, the outcome, your Talk / Listen split (for example, 40% You, 60% Client), and your speaking Pace in words per minute.

Below them are seven tabs:

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Summary: what happened on the call, and how each step of your call went.

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Scores: your rating on each scoring criterion, plus what went well, the biggest opportunities, and what to focus on next call.

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Analysis: a full review of the meeting, critical misses, and recommended next moves.

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Deal intelligence: a deal health score, MEDDPICC qualification (economic buyer, decision criteria, decision process, pain, champion, competition), risk flags, and next actions.

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Transcript: the full conversation, with speaker labels you can correct.

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AI suggestions & tracking: which steps were covered, and every suggestion shown during the call with its time.

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Ask AI: ask questions about the call, such as “What were the main objections raised?” or “What should I improve for next time?”

How the score is calculated

Your organization’s scoring criteria decide the score. Each criterion is rated out of its maximum (5 by default), and the overall score is the points earned divided by the points possible, shown out of 100.

If the call has audio, the Scores tab also shows Vocal delivery (from the recording): clarity, addressing the other person’s concerns, structure, warmth, confidence, pacing, vocal engagement, and composure, each out of 5. These come from how you sounded, not only from the words in the transcript.

Admins can change the criteria. Guide: https://amotionsinc.com/blogs/how-to-set-up-ai-roleplay-scenarios-and-scoring-criteria

Step 3: Act on it

Three things to do before your next call:

Read Next call focus on the Scores tab. Pick one thing, not five.

Click Draft follow-up email to get a follow-up based on what was said. Edit it, then copy it into your email.

If one moment went badly, practice it in AI roleplay before the next call.

Click Share report on a call (or the link icon on the Meeting Report) to copy a link to an anonymized score page. It shows the overall score, scores by criterion, one thing done well, the biggest opportunity, and a recommended improvement. It never includes the transcript, customer names, or sensitive call content.

Admins can turn this off with Allow score sharing in Organization settings. Copy transcript link is a separate option that shares the transcript.

Get a score for a call you recorded somewhere else

You can upload a recording or transcript from another tool and get the same Meeting Report.

On Past Conversations, click Upload transcript.

Drop in an audio file (MP3, WAV, OGG, WebM audio, FLAC, M4A, or AAC) or a transcript (TXT, VTT, or SRT). The maximum size is 25MB. Video files are not accepted, so export the audio first.

Choose Successful call or Unsuccessful call, then click Upload.

The call appears in Past Conversations once processing finishes. The free Basic plan includes five uploads.

Frequently asked questions

Q1.

Where can I see my past calls in Amotions AI?

Click Post-meeting Insights in the sidebar. Past Conversations lists every call with its score, date, source, and summary.

Q2.

What does the score out of 100 mean?

It is the share of points you earned on your organization’s scoring criteria. Each criterion is rated out of its maximum, usually 5.

Q3.

Does Amotions AI score how I sound, not just what I say?

Yes, when the call has audio. The Scores tab includes vocal delivery ratings such as warmth, confidence, pacing, and composure.

Q4.

Can I upload a recorded call to get a score?

Yes. Click Upload transcript on Past Conversations and add an audio file or a TXT, VTT, or SRT transcript up to 25MB. Video files are not accepted.

Q5.

Can I share my score without sharing the conversation?

Yes. Share report creates an anonymized score page with no transcript, customer names, or sensitive call content.

Q6.

Can my manager see my calls?

Organization admins can see all calls in the organization, and managers can see calls from the people who report to them. Guide: https://amotionsinc.com/blogs/how-managers-review-team-calls-in-amotions-ai

Getting started with Amotions AI: https://amotionsinc.com/blogs/how-to-use-amotions-ai

How managers review their team’s calls: https://amotionsinc.com/blogs/how-managers-review-team-calls-in-amotions-ai

Set up roleplay scenarios and scoring criteria: https://amotionsinc.com/blogs/how-to-set-up-ai-roleplay-scenarios-and-scoring-criteria

AI feedback on recorded sales calls: https://amotionsinc.com/solutions/ai-sales-feedback

Explore the Amotions AI product overview for real-time call coaching.