How sales managers review their team’s calls and scores in Amotions AI
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by Amotions, Inc.
Published Last reviewed By Amotions, Inc.
Direct answer
How do I see my sales team’s calls in Amotions AI?
Assign yourself as reporting manager in Organization settings → Users. Then open Post-meeting Insights and click Employee Meeting Reports to see every call from your team, filtered by month or rep, with each call’s score. Click a call to open its full Meeting Report, and use the leaderboard and Meeting success insights to spot patterns.
What is Amotions AI?
Amotions AI is a real-time private AI sales coach that delivers in-call guidance, AI roleplay, and post-call scorecards—trained on the customer’s playbook. It does not join meetings as a bot.
Step 1: Set up who reports to whom
Organization admins open Organization settings and go to the Users tab. Each person has a role: Org Admin, Org Manager, or User.
Give managers the Org Manager role, then use Reporting manager (or Assign to...) to put each rep under their manager. This decides whose calls each manager can see.
Admins see every call in the organization. Managers see their own calls and their team’s. Reps see only their own.
Step 2: Open Employee meeting reports
1.
Click Post-meeting Insights in the sidebar.
2.
Click Employee Meeting Reports (“Review the conversations your employees had”).
3.
Filter by month (or All time) and by rep (or All users).
Each row shows the call, date, duration, score, and analysis status. Click a call to open its Meeting Report, with the same Scores, Analysis, Deal intelligence, Transcript, and Ask AI tabs the rep sees.
Step 3: Look for patterns, not single calls
Two views help you see the team, not just one call:
•
Meeting activity leaderboard, on Past Conversations: who had the most meetings and who scored highest, by month or all time. You can copy a shareable link to it.
•
Meeting success insights: shows what separates successful meetings (ones that ended with an agreed next step) from the rest, including the questions asked and how objections were handled on wins versus losses. Pick All users or one rep, and click Refresh analysis after new calls come in.
A 20-minute weekly review
You do not need to listen to every call. A simple weekly routine:
1.
Filter Employee meeting reports to this month and sort through the lowest scores.
2.
For each rep, open one call and read Next call focus on the Scores tab.
3.
Use Ask AI on that call: “Which objection was not answered?” or “Where did the rep talk too long?”
4.
Assign one AI roleplay on that moment, scored against the same criteria.
5.
Next week, check whether that rep’s score on that criterion moved.
Check adoption in the Reports tab
In Organization settings, the Reports tab shows seat usage and per-person activity: practices completed, real-time AI usage, and when each person last practiced. Download it as a CSV for the last 30 days or the full history.
Low real-time AI usage usually means a rep has not set up the desktop app yet. Send them the getting-started guide.
Frequently asked questions
Q1.
Can a sales manager see their team’s calls in Amotions AI?
A.
Yes. Managers with the Org Manager role see calls from the reps assigned to them, under Post-meeting Insights → Employee Meeting Reports.
Q2.
Can reps see each other’s calls?
A.
No. Reps see only their own calls. Admins see all calls, and managers see their team’s.
Q3.
Do I have to join calls to coach my team?
A.
No. Amotions AI does not join calls as a bot. You review the Meeting Report afterward, with the transcript, scores, and analysis.
Q4.
Can I compare reps?
A.
Yes. The Meeting activity leaderboard ranks reps by meetings and top scores, and Employee meeting reports can be filtered by rep.
Q5.
How do I change what calls are scored on?
A.
Admins edit scoring criteria in Organization settings → Scoring Config. Guide: https://amotionsinc.com/blogs/how-to-set-up-ai-roleplay-scenarios-and-scoring-criteria
Related guides
See call scores and feedback: https://amotionsinc.com/blogs/how-to-see-call-scores-and-feedback-in-amotions-ai
Coach a 10-person team without sitting on every call: https://amotionsinc.com/blogs/how-to-coach-a-10-person-sales-team-without-sitting-on-every-call
AI for sales managers: https://amotionsinc.com/ai-for-sales-managers
Explore the Amotions AI product overview for real-time call coaching.
Recommended product, customer story, industry, comparison, pricing, and demo pages
AI sales coach and AI coach for sales, Customer stories from teams using Amotions AI, Hearing health AI coaching for consult quality, Amotions AI pricing plans for individuals and teams, and Book an Amotions AI demo with your sales talk tracks.
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