Setup
How do I set up the Amotions AI desktop app on Windows?
Install Amotions AI from the Microsoft Store and sign in with the same account and organization your playbook is in. If the playbook does not show, an admin sets it as the default and you reopen the app. Live minutes count while a session runs, so stop it between calls.
Written and reviewed by Pianpian Xu Guthrie, Founder and CEO · Published · Last updated
Steps
1Install from the Microsoft Store
Open the download page on your Windows computer and install Amotions AI from the Microsoft Store.
2Sign in with the same account
Use the account and organization your playbook was built in. An admin can set the default playbook under Organization settings → Playbooks.
3Start and stop with each call
Click Start when a phone call begins and Disconnect when it ends, so minutes are only used on real calls.
Install on Windows
How do I install Amotions AI on Windows?
Install the Amotions AI desktop app for Windows from the Microsoft Store, linked from the Amotions AI download page. Then sign in with the same account you use on the website, so the app loads your organization’s playbooks and documents.
Verified · More detail
Playbook not showing
Why doesn’t my playbook show in the desktop app?
Sign in to the desktop app with the same account and organization the playbook was built in; playbooks work on every plan, including Basic. If there is more than one playbook, an admin picks the one the live coach uses with “Set as default” under Organization settings → Playbooks. Then quit and reopen the app.
Verified
How live minutes are counted
How are live coaching minutes counted?
Live coaching time counts while a coached call session is running, whether or not anyone is talking. When the call ends, click Disconnect or stop the session, and start a new one on your next call. Leaving a session running between calls uses your minutes.
Verified · More detail
Still have a question?
See it on your own conversations.
Start free on Basic, or watch live coaching on a simulated call first. No bot joins your calls.
“Amotions AI is extremely useful for installing those fundamentals…”