Setup and privacy on live calls
What does the rep see on a live call, and can the prospect see it?
The rep sees a private overlay on their own computer: how the buyer sounds, one suggestion for what to say next, and which stages of the playbook are done. The prospect sees nothing. Amotions AI never joins Zoom, Teams, or Meet as a bot, and it runs on Mac and Windows.
Written and reviewed by Pianpian Xu Guthrie, Founder and CEO · Published · Last updated
How it works
How do you set up live coaching for a call?
Install the desktop app, add your playbook, and take calls the way you already do. The app starts listening on Zoom, Teams, and Meet by itself. For phone, dialer, and in-person calls, the rep clicks Start. Guidance appears only on the rep’s screen.
1Install the desktop app
Download Amotions AI for Mac or Windows. Live coaching runs on a computer: the desktop app, Chrome, or the Zoom app. It is not a mobile-phone app.
2Add your playbook
Upload your script, discovery questions, objection handling, and talk tracks. Prompts come from that material, so the overlay follows your stages instead of a generic script.
3Take the call as usual
On Zoom, Teams, or Meet the app listens in the background. For phone, dialer, or in-person calls, click the purple Start button. The overlay updates as the conversation moves.
- RepWhat made you start looking at this now?
- ProspectWe tried something last year and nobody used it.
Suggestion
Ask what got in the way of people using it, before you explain anything.
Phases
2/5
- Opener
- Discovery: trigger
- Discovery: past attempts
- Qualification
- Next step
Example
What exactly is on the rep’s screen during a call?
Three things, kept short so the rep can glance and keep talking: a label for how the buyer sounds, one suggestion for the next line, and the playbook phases with the finished ones checked off. The call itself looks the same to the buyer.
- Rep:Last time you mentioned the quote felt high. Where did you land on it?
- Prospect:I got another quote that was lower, so I’m probably going with them.
Suggestion
Don’t match the price yet. Ask what the other quote includes, so you can compare the same things.
Phases
Opener ✓ · Recap ✓ · Objection: price · Next step
What the rep said next
“That makes sense to check. Before you decide, can we compare what each quote actually includes? Sometimes the lower one leaves something out.”
Compare
How does this differ from meeting bots and roleplay apps?
Many post-call tools join the meeting as a recorder, which the buyer can see. Roleplay apps run before any buyer is on the line. Amotions AI gives guidance during the live call from the rep’s own screen, and adds practice and scoring. Each category is stronger at some jobs.
| Question | Amotions AI | Post-call analytics tools | Roleplay-only tools |
|---|---|---|---|
| What the buyer sees | Nothing. A private overlay on the rep’s screen; no bot joins the meeting. | Often a recorder or meeting bot in the participant list; varies by product. | Not applicable: no buyer is present. |
| What the rep sees during the call | How the buyer sounds, one suggestion from your playbook, and playbook progress. | Usually nothing until the call ends. | Nothing on real calls. |
| Where it runs | Mac and Windows desktop app, Chrome, or the Zoom app; alongside dialers through computer audio. | Commonly a meeting bot, a phone-system integration, or uploaded recordings. | A browser or mobile app for practice sessions. |
| Setup effort | Install the app and upload your playbook; calibration to your wording takes about a week. | Often quick to connect to a calendar or phone system. | Quick to start with built-in scenarios. |
| Where it is the stronger choice | Reps who need the next line while the buyer is still talking. | Searchable call libraries, deal analytics, and forecasting. | Large scenario libraries and certification programs. |
What the buyer sees
- Amotions AI
- Nothing. A private overlay on the rep’s screen; no bot joins the meeting.
- Post-call analytics tools
- Often a recorder or meeting bot in the participant list; varies by product.
- Roleplay-only tools
- Not applicable: no buyer is present.
What the rep sees during the call
- Amotions AI
- How the buyer sounds, one suggestion from your playbook, and playbook progress.
- Post-call analytics tools
- Usually nothing until the call ends.
- Roleplay-only tools
- Nothing on real calls.
Where it runs
- Amotions AI
- Mac and Windows desktop app, Chrome, or the Zoom app; alongside dialers through computer audio.
- Post-call analytics tools
- Commonly a meeting bot, a phone-system integration, or uploaded recordings.
- Roleplay-only tools
- A browser or mobile app for practice sessions.
Setup effort
- Amotions AI
- Install the app and upload your playbook; calibration to your wording takes about a week.
- Post-call analytics tools
- Often quick to connect to a calendar or phone system.
- Roleplay-only tools
- Quick to start with built-in scenarios.
Where it is the stronger choice
- Amotions AI
- Reps who need the next line while the buyer is still talking.
- Post-call analytics tools
- Searchable call libraries, deal analytics, and forecasting.
- Roleplay-only tools
- Large scenario libraries and certification programs.
Amotions is a vendor in this category. The columns describe categories, not specific vendors; confirm any individual product’s features with that vendor.
Proof
Who runs the overlay on real calls?
Venu AI’s founder uses the live overlay to pass a founder-led playbook to new reps in real time, without shadowing every call. It runs on the video platforms and dialers your team already uses, and you can try it free before paying.
Used by professionals at
Works where your calls happen
- ZoomNative integrate
- Microsoft TeamsBrowser / desktop overlay
- Google MeetBrowser / desktop overlay
- browser-based dialersBrowser / desktop overlay
Pricing and free trial
Basic is free. Starter is $49/seat/month billed annually ($59 billed monthly). Every plan is listed on the pricing page.
FAQ
Questions people ask
Short, direct answers on how it works, what it needs from you, privacy, and pricing.
Can the prospect see the AI sales coach during the call?
No. Guidance appears as a private desktop or browser overlay on the rep’s own screen. Amotions AI does not join Zoom, Microsoft Teams, or Google Meet as a bot or participant, so buyers and other attendees do not see it.
Does Amotions AI work on Windows as well as Mac?
Yes. The Amotions AI desktop app runs on Mac and Windows. On Zoom, Microsoft Teams, and Google Meet it listens in the background by itself. For phone calls, dialer calls, and in-person meetings, click the purple Start button.
Can I use the live coach on my phone?
Live coaching runs on a computer: the desktop app, Chrome, or the Zoom app. It is not a mobile-phone app. For phone calls, teams use speaker or computer audio with the desktop app so the coach can hear both sides.
Does it work with my dialer?
It works alongside it. For phone, dialer, and contact-center calls, teams use speaker or computer audio with the desktop app or a browser tab-share. That is overlay coaching beside your phone system; it does not change your dialer setup.
What will the overlay show me during a Zoom call?
A short label for how the buyer sounds, one suggestion for what to say next, and your playbook phases with the finished ones checked off. Suggestions come from the playbook you uploaded, so they use your stages and wording.
Can I test the setup before I pay?
Yes. Basic is free and includes limited playbook training, so you can install the app and run it on a real call with your own script. Paid plans and their limits are listed on the pricing page.
Written and reviewed by
Pianpian Xu Guthrie
Founder and CEO, Amotions AI
M.Phil. / M.A. in Sociology, Yale University (thesis on social mobility and psychological well-being). Pianpian Xu Guthrie founded Amotions to coach the behavioral side of live conversations: tone, emotion shifts, and listening.
About the founderSee the overlay on your next call
Install the app, upload your script, and take one call with a private coach beside you.
Never joins your calls as a bot · Start free on Basic