Platform capability · Custom scorecards
Custom Scorecard Builder
Define criterion name, description, what good looks like, scoring scale, weight, and required/optional. Reuse the same capability across sales, dental, healthcare, insurance, real estate, customer success, and other communication workflows.
Build a custom communication scorecard
Start from doctor-patient presets or add your own criteria for any high-value conversation.
Demonstration unless you analyze a real recording in an authenticated Amotions workspaceSelect criteria
Did the doctor establish trust and make the patient feel heard?
Did the doctor understand the patient’s concerns, goals, symptoms, and priorities?
Did the doctor explain the diagnosis clearly?
Did the doctor make a clear recommendation?
Did the doctor explain what could happen if the patient does not address the problem?
Did the doctor acknowledge the patient’s concerns and emotions?
Was the explanation understandable to the patient?
Did the doctor communicate recommendations confidently?
Was the conversation delivered at an appropriate pace?
Did the doctor confirm understanding and agreement?
Did the conversation end with a clear next step?
Add custom criterion
Selected scorecard
- Rapport · 10%
- Discovery · 12%
- Diagnosis explanation · 10%
- Treatment recommendation · 12%
- Empathy · 8%
- Clarity · 8%
- Patient agreement · 8%
- Next step · 8%
Weight total: 76% (adjust freely — demonstration only)
Use this scorecard to evaluate real conversations in an authenticated workspace.
Frequently asked questions
What is the Custom Scorecard Builder?
It is a reusable Amotions tool for defining organization-specific conversation scorecards—criterion name, description, what good looks like, scale, weight, and required/optional—across healthcare, sales, and other communication workflows.
Is the sample scorecard a real AI analysis?
No. Sample outputs on this page are demonstrations generated from your selected criteria. Real analysis happens when conversations are scored in an authenticated Amotions workspace.
Can healthcare teams use this?
Yes. Healthcare teams can draft doctor-patient communication criteria here, then discuss deployment requirements before analyzing any PHI recordings.
Where should you go next?
AI call scoring
Post-conversation scorecards for listening, questions, and next steps.
AI roleplay, live coaching & scorecard
How practice, live guidance, and scoring work together.
Upload conversations for an AI score
Score uploaded conversation media where your workflow supports it.
Amotions AI coaching overview
Platform overview for conversation coaching teams.
Real-time AI coach
Private live guidance during conversations.
Integrations
Dialer, meeting, and workflow compatibility.
Trust and evidence
Sources, authorship, and published proof points.
FAQ
Common product and buying questions.
Pricing
Plans for individuals, teams, and enterprise.