AI Sales Coach for Convoso

Convoso runs the contact center. Amotions adds private conversation guidance for each agent; it is not connected to Convoso through an API and never sees your lead data.

• Agent works from the Convoso agent screen in a browser on a Mac or Windows computer, with a headset.
• Agent starts the Amotions live coach manually (dialer calls are not auto-detected).
• Amotions listens through computer audio (Desktop App) or a shared browser tab with audio (Web Real-time AI).
• Prompts respond to what the beneficiary or prospect just said, using a running summary of the call so far.
• Guidance shows only on the agent’s screen and stays hidden during screen share.
• Convoso keeps handling campaigns, inbound queues, transfers, dispositions and recordings.

In most setups, Convoso agents work from a browser-based agent screen with a headset, so the call audio is already on the agent’s computer. Amotions runs on that same Mac or Windows computer. The Desktop App listens to computer audio, or Web Real-time AI listens to the Convoso tab shared with audio; either way, both the agent and the caller must be audible.

Amotions does not connect to Convoso and does not see lead records, campaign settings or dispositions. It only hears the conversation and uses the playbook you have loaded. If your floor uses virtual desktops or locked-down images, test installation and audio capture with IT before a wider rollout. There is no mobile or tablet app.

Most insurance floors review a small sample of recordings after the fact. By the time QA flags a missed step, the agent has taken many more calls the same way. Amotions puts the next step on screen during the call, and suggestion frequency can be set from 1 to 12 per minute (8 by default) so experienced agents are not distracted.

After the call, recordings or transcripts your organization is permitted to use can be uploaded and scored against your own QA rubric. That gives team leads a consistent view across agents without listening to every call.

Convoso stays your calling or meeting tool. Amotions AI sits alongside the conversation to understand context and coach the seller privately.

Insurance calls follow a set order: disclosures, eligibility, needs, plan discussion, enrollment or transfer. Amotions keeps the agent on that order using the playbook your compliance and sales leaders approve.

Convoso is widely used by insurance-focused contact centers: Medicare and ACA enrollment floors, final expense and life teams, and lead-generation shops running fronter-to-closer transfers. Those floors combine high call volume, frequent hiring and strict rules about what licensed agents must say and in what order.

Amotions gives each agent private prompts built from your own scripts, disclosures, objection responses, plan information and playbook steps. The Steps panel ticks off each step as it is covered, which helps agents see a skipped disclosure or question while the caller is still on the line.

Amotions is a coaching aid, not a compliance system or a substitute for your compliance review. Your organization stays responsible for scripts, consent, call recording rules and any carrier or regulator requirements.

With no native Convoso integration, the pilot happens on agent workstations. Install the Amotions Desktop App on Mac or Windows, or use Web Real-time AI in a Chromium-based browser with the Convoso tab shared with audio.

Involve compliance early: agree which scripts and disclosures go into the playbook, confirm your recording and AI processing notices, then test both-sided audio capture with a small group of licensed agents before expanding.