Interpersonal dynamics between a manager and an employee.
Watch this video and do the following reflection exercise that helps you develop emotional intelligence. How did Priya feel? What could Priya have done better? Why? How did Priya make her manager feel? How did Priya's manager make her feel? Pay attention to the characters' facial expressions, voice, tones, and body language.
Watch this video and do the following reflection exercise that helps you develop emotional intelligence, interpersonal skills, and leadership skills. How did the client feel about the interaction with Dan and Jen? How did Dan and Jen do? How did they feel? What could they have done better? Why? What kind of impressions did they create? How will this influence their long-term relationships with the client? What would you do if you were Jen when the client mentioned the mistake? Pay attention to the characters' facial expressions, voice, tones, and body language.
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