# How does Amotions AI handle my call data?

> Your call transcripts, audio uploads and chat sessions stay private to your organization and are never used to train third-party foundation AI models. Data is separated by customer workspace and encrypted in transit and in storage. Amotions does not hold a SOC 2 report or ISO certificate today, and signs a BAA for healthcare on request.

Source: https://amotionsinc.com/docs/privacy-and-data
Written and reviewed by Pianpian Xu Guthrie, Founder and CEO. Published 2026-10-02. Last updated 2026-10-02.

## Model training

### Does Amotions AI use my calls to train AI models?

Customer call transcripts, audio uploads and chat sessions are private to your organization and are never used to train third-party foundation AI models. Playbook personalization is applied at coaching time.

_Verified 2026-10-02. More detail: https://amotionsinc.com/security_

## Isolation and encryption

### How is my team’s data kept separate and secure?

Playbooks, transcripts and uploads stay separated by customer workspace. Coaching workloads run in isolated Google Cloud environments with encrypted transmission and encrypted storage.

_Verified 2026-10-02. More detail: https://amotionsinc.com/security_

## Certifications and SSO

### Is Amotions AI SOC 2 certified or does it support SSO?

Not today. Amotions does not hold a SOC 2 report or ISO certificate and does not offer SSO. For healthcare, Amotions signs a Business Associate Agreement on request.

_Verified 2026-10-02. More detail: https://amotionsinc.com/security_

## Related

- [Trust Center](https://amotionsinc.com/security): Security, privacy and healthcare details.
- [How the coach is trained](https://amotionsinc.com/ai-sales-coach-training-and-data): Training mechanics for security reviewers.
- [Trust and evidence](https://amotionsinc.com/trust-and-evidence): How we source every claim.