# How do I use Amotions AI?

> These guides show how Amotions AI works and how to use it: setting up live coaching, controlling live suggestions, training it on your playbook and call steps, roleplay and scoring, reading call scores, plans and integrations, and how your data is handled. Every answer is checked against the product and dated, so it matches what you see in the app.

Source: https://amotionsinc.com/docs
Written and reviewed by Pianpian Xu Guthrie, Founder and CEO. Published 2026-10-02. Last updated 2026-10-02.

## [Getting started](https://amotionsinc.com/docs/getting-started)

Install the Amotions AI desktop app, add your playbook, and take calls the way you already do. The app starts listening on Zoom, Teams and Meet by itself; for phone, dialer and in-person calls you click Start. Coaching appears in a private overlay that only you can see.

Markdown: https://amotionsinc.com/docs/getting-started.md

## [Live suggestions](https://amotionsinc.com/docs/live-suggestions)

Amotions AI listens to both sides of the call and, after a short pause in speech, suggests what to say or ask next using your playbook. You choose how many suggestions appear per minute, from 1 to 12, and whether the panel shows only the latest suggestion or every suggestion from the call.

Markdown: https://amotionsinc.com/docs/live-suggestions.md

## [Playbook and call steps](https://amotionsinc.com/docs/playbook-and-call-steps)

Upload your playbooks, objections, product knowledge and talk tracks, then have an admin set your call steps and reminders in Organization settings. Amotions AI calibrates to your language, typically in about one week, tracks which steps each call has covered, and reminds you about items that have not come up.

Markdown: https://amotionsinc.com/docs/playbook-and-call-steps.md

## [Call scores and reports](https://amotionsinc.com/docs/call-scores-and-reports)

Every coached or uploaded call appears in Past Conversations with a score out of 100 based on your organization’s criteria. Open a call for its Meeting Report: summary, scores, analysis, transcript and talk-to-listen time. Managers review their team’s calls in Employee meeting reports, and anyone can upload a recording or transcript for scoring.

Markdown: https://amotionsinc.com/docs/call-scores-and-reports.md

## [Roleplay and scoring criteria](https://amotionsinc.com/docs/roleplay-and-scoring-criteria)

An admin builds your scoring criteria in Scoring Config, then creates roleplays in Roleplay Config: who the rep is, who the AI buyer is, and the objections to practice. Each roleplay picks a scoring set, so practice is scored like a real call, and reps see results in Roleplay Scores.

Markdown: https://amotionsinc.com/docs/roleplay-and-scoring-criteria.md

## [Plans and integrations](https://amotionsinc.com/docs/plans-and-integrations)

You can start on the free Basic plan, which includes the core features with limited usage, then move to a paid plan for more usage and features. Live coaching works on Zoom, Teams, Meet, phones and dialers through the desktop app, and Amotions AI syncs with Salesforce. Full plan details are on the pricing page.

Markdown: https://amotionsinc.com/docs/plans-and-integrations.md

## [Privacy and data](https://amotionsinc.com/docs/privacy-and-data)

Your call transcripts, audio uploads and chat sessions stay private to your organization and are never used to train third-party foundation AI models. Data is separated by customer workspace and encrypted in transit and in storage. Amotions does not hold a SOC 2 report or ISO certificate today, and signs a BAA for healthcare on request.

Markdown: https://amotionsinc.com/docs/privacy-and-data.md